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Solar Warranty Rescue Kit
Your warranties after your Solar Company closed
What survived, who honors it now, and exactly how to claim it.
1. What happened to your Solar Company
Your Solar Company ceased operations on 11/12/2025.
It filed for Chapter 7 liquidation rather than Chapter 11 reorganization. That distinction matters to you: a Chapter 11 company can emerge and keep honoring its obligations, while a Chapter 7 company is wound up and sold for parts. No buyer acquired your Solar Company’s warranty obligations, and its filings disclose no transfer of them to anyone else.
In plain terms: any warranty your Solar Company promised you, is gone. However, your manufacturer warranties are valid and that is most of the value in your system.
2. Your coverage today
| Component | Term | Left | Now honored by |
|---|
Solar panel modules Your panel manufacturer |
12-yr product
25-yr performance |
6 yrs left of 12
19 yrs performance |
Claimable
Manufacturer warranty department
(800) 555-0142 sample number
Module serial number required |
Microinverters Your inverter manufacturer |
25-yr product |
|
Claimable
Manufacturer support line
(800) 555-0173 sample number
Replacement units shipped free on a valid claim |
Monitoring and alerts Your monitoring platform |
Platform survives |
No fixed term |
Action needed
The platform did not die with your Solar Company. Your account exists, but your Solar Company likely still holds owner rights on it. |
Workmanship and labor Your Solar Company |
25 yrs, per contract |
|
Not covered
No successor. We checked the docket, the state contractor registry and the corporate record. We will not print a number that rings nowhere. |
Read this row by row, not as a score. You lost one of four coverages, and it is the one covering installation faults such as mounting and roof penetrations. The three manufacturer warranties are unaffected by your Solar Company closing, because they were never your Solar Company’s promises to begin with. Most homeowners assume the opposite.
3. Is your system actually producing?
This is the question nobody can answer for you until the monitoring is in your name. Here is the difference it makes.
Healthy System
JFMAMJJASOND
Actual output
Normal production, typically goes up with summer.
Problem System
JFMAMJJASOND
As expected
Below expected
Lost production
Production drops, we alert you.
4. What can go wrong, and what to do about it
1
Production and monitoring
Problem
- You cannot see your production data
- You do not know whether your system is producing at all
- You get an error saying you do not own any system
None of these are your fault.
Solution
- Take ownership of the monitoring account in your own name
- We request owner access on your behalf when the installer cannot
- We watch it from then on and tell you when something drops
Problem
- You do not know what each panel is producing
- Overall production is low and you cannot say why
- You simply do not know whether it is working
Solution
- Connect your system so output is visible panel by panel
- Let us alert you the month a panel starts to slip
- Make a claim — with the production record that proves it
Problem
- A unit stops reporting and the panel goes dark in the app
- You cannot tell whether the panel failed or the inverter did
- You do not know your inverter brand, so you do not know who to call
Solution
- Identify your inverter brand — one question, no account needed
- Confirm which part actually failed before anyone quotes you
- File the claim; the manufacturer ships the replacement free
Problem
- You do not know whether it still holds a full charge, or how much it has degraded
- It is not carrying you through an outage the way it did when it was new
- Battery warranties run on throughput as well as years, and nobody told you the clock was running twice
Solution
- Connect, so capacity and cycle count are recorded from now on
- Compare against the guaranteed retained capacity in your warranty — usually a percentage at a stated year
- Claim while the term is live; battery terms are the shortest in your system and the first to expire
Problem
- your Solar Company is gone
- There is nobody to call
- You are worried about a high service bill
Solution
- Connect, so you know whether you actually have a problem before you pay anyone to look
- Solar insurance exists, and most homeowners have never been told
- We match you to a vetted local servicer rather than whoever answers an ad
5. Your claim letter, ready to send
Written for you with your address and dates already in it. Fill the highlighted parts, send it, keep a copy. Send it even when you have already called — a phone call leaves no record and a letter does.
Two things this letter needs from you: serial numbers, and which panel is failing.
Connecting gets these
• Which panel is underperforming. Your output breaks down panel by panel, so the failing one identifies itself instead of you guessing from the ground.
• Your inverter and gateway serial numbers — the ones an inverter claim needs.
• The production record that proves how long it has been down.
You get this one yourself
• Panel serial numbers. No monitoring platform holds them — they are on the label on the back of each panel, and usually on your permit or interconnection paperwork. We tell you exactly where to look and what the format is.
Can't find your panel serial numbers? Upload your paperwork and we will attempt to locate them for you.
Connect my system →Fills everything in the left column. Panel serial numbers are not held by any monitoring platform — use the upload on the right for those.
Jane Sample
100 Example Street
Springfield
8/18/2026
Warranty Claims Department
Your panel manufacturer
Re: Module warranty claim — array installed 3/4/2021 by your Solar Company
To whom it may concern,
I am the owner of the property at 100 Example Street, Springfield. A solar array of 18 modules was installed at this property on 3/4/2021 by your Solar Company. Your Solar Company ceased operations on 11/12/2025 and was liquidated under Chapter 7, and no successor acquired its obligations. I am therefore writing to you directly as the manufacturer of the modules.
I am claiming under the limited product warranty issued with these modules, which provides a twelve year product term and a twenty five year performance term from the date of installation. On the date of this letter the product term has six years remaining.
The fault is as follows. The affected modules are identified by the serial numbers listed at the foot of this letter, and the production record attached shows monthly output against expected output for the same period, establishing when the shortfall began and its magnitude.
I am asking you to confirm receipt of this claim in writing within thirty days, provide a claim reference number, and confirm what further documentation you require. Please note that I am not able to obtain installer certification of this claim, as the installing company no longer exists, and I ask that this not be treated as a bar to the claim.
I have kept a copy of this letter and a record of all prior contact.
In your kit
The four paragraphs that do the work. The clause your warranty is claimed under, with the term computed from your install date; the fault and evidence; the response deadline; and the paragraph that pre-empts the objection manufacturers use most often on systems whose installer has closed — that the installer has to certify the claim.
Yours truly,
Jane Sample
100 Example Street, Springfield
Enclosures: production record, module serial numbers
6. If you get nowhere
Manufacturer warranty departments sometimes stall on systems whose installer has closed, because the usual paperwork comes from the installer. Two routes, in the order worth trying them:
Your state Attorney General, Consumer Protection Division
Free to file, and it works more often than people expect. A complaint creates a record the manufacturer has to answer in writing, and a stalled claim frequently unsticks itself at that point without anything further happening. You do not need a lawyer and you do not need the installer.
File through the Consumer Protection Division intake for your state. Attach the claim letter from section 5, any reference number you were given, and the production record. Describe the fault factually and state the date of each prior contact. Ask for a written response.
The filing address, the current online intake route, the fields the form asks for and the typical response window are all set out here for your state.
In your kit
The filing route, the address and what to attach — for your state, checked this month.
Your state contractor licensing body
A separate route, and the one most homeowners have never heard of. It applies when the fault is the installation work itself rather than the equipment — a leak at a roof penetration, loose racking, bad wiring. Several states run a recovery fund that pays out to customers of a licensed contractor that has failed, which is exactly your situation.
Whether your state operates a recovery fund, what it pays, the filing window measured from the contractor's closure, and the evidence it requires.
Whether your installer held a licence in your state at the time of your install, and the licence number to quote.
In your kit
Whether your state has a recovery fund, what it pays, and the deadline. Several have windows measured from the contractor's closure date, so this one is time-sensitive.
7. If you are still paying for this system
If a payment still leaves your account every month for this system, read this section before the others. Which of the three below applies to you depends on one question: who do you pay?
If you took a loan to buy it
You pay a bank or a lender, and you own the system. Your installer is gone but your lender is not, and federal law may connect the two: a Federal Trade Commission rule — a Federal Trade Commission rule known as the Holder Rule — generally applies to purchase-money loans arranged through the seller. In plain terms, claims you would have had against the installer can follow through to whoever holds the loan.
This does not mean stop paying. Stopping damages your credit and weakens your position.
The name of the rule and the section of federal regulation it sits in, what it actually entitles you to, the cap on recovery, and why the notice printed in your own loan document matters.
How to put the claim to the lender in writing, what to enclose, who at the lender it goes to, and what they are required to do with it.
In your kit
What the rule entitles you to, the cap, and the written claim to send your lender — the step almost nobody takes.
If you lease it, or have a power purchase agreement
You pay the solar company, not a bank. The equipment is not yours, and most of the warranties in section 2 are not yours either — which sounds like bad news and mostly is not. Somebody is still contractually obliged to maintain this system, and that obligation did not vanish when your installer closed. It transferred, or it sits with a party that was never your installer to begin with.
How to tell a lease from a power purchase agreement (PPA) from your own paperwork in under a minute, and why the difference changes who you chase.
Who now services your agreement, how to identify them, and what you are entitled to demand of them in writing.
In your kit
Who now services your agreement, and what they still owe you. We maintain a list of the companies that took these portfolios over.
This is information, not legal advice. We are not lawyers and nothing here is a legal opinion about your situation. Upon request, we can connect you with a consumer attorney.
8. What we checked, and when
- Your Solar Company — Chapter 7 petition and docket · checked 8/18/2026
- Secretary of State corporate record, dissolution filing · checked 8/18/2026
- Panel manufacturer limited warranty, 2021 revision · the version in force on your install date
- Inverter manufacturer limited warranty, United States · contact channel verified working
- State consumer complaint route · checked 8/18/2026
Research rots, so we date it. Every claim in your kit carries the date we last confirmed it. If we could not confirm a channel works, we say so rather than printing a number that rings nowhere — you can see us doing exactly that in the workmanship row above.