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Solar Warranty Rescue Kit
Your solar warranties after TriSMART Solar stopped answering
What survived, who honors it now, and exactly how to claim it.
1. TriSMART never filed for bankruptcy. That is good news.
Almost every TriSMART customer we speak to believes the company went bankrupt and their warranty is
legally gone. Both halves are wrong — and being wrong about it costs them the remedies they
still have.
| What people assume | What the record shows | What it means for you |
|---|
They went bankrupt |
No bankruptcy was ever filed. There is no case, no chapter, no trustee. |
No discharge Your warranty was never legally extinguished |
The company is dissolved |
The Texas entity is active and in good standing, and is still defending lawsuits through counsel. |
There is a live defendant You can sue and collect — a liquidated company has nothing to take |
I missed the claim deadline |
There is no claims process, so there is no claims deadline to have missed. |
Nothing has expired Ordinary consumer remedies still apply |
Why this matters more than it sounds. When an installer liquidates, your warranty
is discharged and your only route is a claim against an estate that pays cents. TriSMART did none of that.
The obligation is unperformed, not void — which means a written demand, a state consumer
complaint and small claims court are all still open to you against a company that legally exists.
2. What happened to TriSMART Solar
TriSMART Solar stopped answering customers around the turn of 2024 into 2025.
It laid off staff the week before Christmas 2024, and by January 2025 a company vice
president stated publicly that operations had been paused. Customers have reported total unresponsiveness
ever since.
But it never filed for bankruptcy. The Texas entity remains active and
in good standing, still pays for its web hosting and business email, and still appears through counsel to
defend lawsuits. It answers creditors. It does not answer customers.
Do not be reassured by the website. trismartsolar.com is still
live, still describes the company as the number one residential installer in Texas, and carries no closure
notice of any kind. The email address still accepts mail without bouncing. All of that is unattended
infrastructure on a paid host — customers have been emailing it and waiting since 2025.
3. Your coverage today
| Component | Term | Left | Now honored by |
|---|
Workmanship and labor TriSMART Solar | Disputed — see note Your signed agreement governs |
Not discharged
simply unperformed | Legally intact Still TriSMART Solar LLC. No bankruptcy, so no discharge and no transfer. The company exists and owes you this. It just will not act unless you make it. |
Solar panel modules Your panel manufacturer | 12-yr product
25-yr performance |
6 yrs left of 12
19 yrs performance | Claimable Unaffected. Never was your installer’s promise to break. |
Microinverters Your inverter manufacturer | 25-yr product | | Claimable Manufacturer obligation, unaffected. Replacement units shipped free on a valid claim. |
Monitoring and alerts Your monitoring platform | Platform survives | No fixed term | Action needed The platform did not die with your installer. Your account exists, but the installer likely still holds owner rights on it. Production drops, we alert you. |
Nothing was legally extinguished. That is unusual and it is a direct consequence of there being no bankruptcy. The difficulty is enforcement, not entitlement.
4. Is your system actually producing?
Nobody has been watching your system since the company stopped answering. Here is what that costs.
Healthy System
JFMAMJJASOND
Actual output
Normal production, typically goes up with summer.
Problem System
JFMAMJJASOND
As expected
Below expected
Lost production
Production drops, we alert you.
5. What can go wrong, and what to do about it
1
Production and monitoring
Problem
- You cannot see your production data
- You do not know whether your system is producing at all
- You get an error saying you do not own any system
None of these are your fault.
Solution
- Take ownership of the monitoring account in your own name
- We request owner access on your behalf when the installer cannot
- We watch it from then on and tell you when something drops
2
Panels and microinverters
Problem
- You do not know what each panel is producing
- A panel is dark in the app and you cannot tell why
- You assume the manufacturer warranty died with the installer — it did not
Solution
- Connect your system so output is visible panel by panel
- Claim against the manufacturer, not the installer
- We tell you which entity to name and what they will ask for
3
Workmanship, against a live company
Problem
- The company does not answer phone or email
- The website looks like it is still trading
- You assumed bankruptcy closed your options
There was no bankruptcy. Nothing has expired.
Solution
- Send a dated written demand — there is a real legal person to address
- File a state consumer complaint, which is free and creates a record
- Small claims is open to you, because there is no bankruptcy freeze on lawsuits
4
If your problem is a roof leak
Problem
- Water damage where the panels were mounted
- You do not know which company did the roof work
- You are worried about a high repair bill
Solution
- A separate roofing entity at the same address is still active — check your paperwork
- Your homeowner insurance may cover resulting damage even if not the redo
- We match you to a vetted local servicer for the repair itself
6. Who to contact, and what we would not print
We could not confirm a single working two-way channel
The published phone number and email address still exist. The website loads. The mail
domain accepts mail without bouncing. None of that means anyone answers. Documented customer
attempts run unanswered through at least mid-2026, and the one person we found who did reach an escalation
team was then no-showed repeatedly.
So this kit does not print the number as a working channel. What it gives you
instead is the route that works against a company that legally exists and ignores you.
The registered entity name, file number and registered agent address — what a written
demand or a small claims filing has to be addressed to.
The wording of a demand letter that establishes the record you will need later.
Your state consumer complaint route, and what to attach.
The separate roofing entity, and why it matters if your claim is a leak.
In your kit
The registered entity to serve, and the demand letter to send it. Worth more than a phone number nobody answers.
7. Your claim letter, ready to send
Jane Sample
100 Example Street
Springfield
8/18/2026
TriSMART Solar LLC
Registered Agent
Re: Demand regarding defective installation — system installed 3/4/2021
To whom it may concern,
I am the owner of the property at 100 Example Street, Springfield. A solar array of 18
modules was installed at this property on 3/4/2021 by TriSMART Solar LLC. I have attempted to contact the
company by telephone and email and have received no response. I am aware that TriSMART Solar LLC remains
an active entity in good standing and has not filed for bankruptcy protection.
I am asserting a claim under the workmanship provisions of my installation agreement,
a copy of which is enclosed. The fault is as follows, with the date I first observed it.
I note that no bankruptcy has been filed and no discharge has been granted, and that the obligation
under the agreement therefore remains enforceable against the company.
I require a written response within thirty days setting out how and when this will be remedied. In the
absence of a response I intend to pursue the remedies available to me, including a complaint to the state
attorney general and proceedings in the appropriate court.
I have kept a copy of this letter and a record of all prior attempts to make contact.
In your kit
The paragraphs that do the work — including the one stating plainly that no discharge exists, which is what separates this letter from an ordinary complaint that gets filed and forgotten.
Yours truly,
Jane Sample
100 Example Street, Springfield
Enclosures: installation agreement, record of contact attempts
8. What we checked, and when
- Texas franchise taxpayer register: the entity is active and in good standing, checked 8/15/2026
- Federal court docket search: no bankruptcy case exists in which TriSMART is the debtor, checked 8/18/2026
- Federal motor carrier record: filing made May 2025, carrier status active, no out of service order
- Contemporaneous reporting of December 2024 layoffs and the January 2025 statement that operations were paused
- Better Business Bureau: F rating and 28 unanswered complaints, with customer reports through June 2026
- trismartsolar.com confirmed live with no closure notice, checked 8/18/2026
Research rots, so we date it. This TriSMART research is
next scheduled for recheck on 11/18/2026. A related entity was registered at the same address in December 2025 with no website and no public activity. Nothing establishes it as a successor, and we will not treat it as one without evidence.