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Solar Warranty Rescue Kit
Your solar warranties after Sunnova was sold and wound up
What survived, who honors it now, and exactly how to claim it.
1. Sunnova did not vanish. Its servicing was transferred.
Almost everything written about Sunnova online gets this backwards. Sunnova is not a company that
disappeared leaving nobody responsible. Roughly 500,000 accounts were transferred to named servicers who
are contractually handling systems today. Your problem is finding out which one has yours.
| The name | What it actually is | What it owes you |
|---|
Sunnova Energy Signed your agreement |
Filed Chapter 11 on 6/8/2025 with about 500,000 customers, then ceased independent operations
after a court-supervised sale. |
Nothing it can perform The company no longer trades |
The servicers Handle your system today |
Most in-service systems moved to one servicer; part of the servicing platform went to another.
The book was split between them. |
Your maintenance obligation If your agreement was assumed |
The estate What is left of the company |
A shell administered through the bankruptcy, with a court-appointed claims agent. |
Money you were owed A claim, not a repair |
Why this matters more than it sounds. Because the book was split, contacting the
wrong servicer gets you told it is not your account — and that is the single most common wasted month
for Sunnova customers. A service request and a money claim also go to two entirely different places. Getting
those two things straight is most of the value here.
2. What happened to Sunnova
Sunnova filed Chapter 11 on 6/8/2025 and ceased independent operations.
It filed in the Bankruptcy Court for the Southern District of Texas with roughly 500,000
customers on its books. It did not reorganize and re-emerge. Following a court-supervised sale process new
owners acquired substantially all of its assets, and servicing of most in-service systems transferred to a
specialist asset manager.
In plain terms: the company on your agreement no longer trades, but
unlike most homeowners whose installer closed, somebody is still contractually responsible for your system.
This cuts both ways. The good news is that a named party owes you
maintenance. The bad news is that Sunnova’s own workmanship and service promises, as distinct from
the assumed agreement, did not survive as an enforceable obligation against a company that no longer
exists.
3. Your coverage today
| Component | Term | Left | Now honored by |
|---|
Workmanship and service Sunnova Energy | Per your lease or power purchase agreement Your signed agreement governs | | Not covered Not by Sunnova Energy, which ceased independent operations. Where your agreement was assumed in the sale, the servicer that took it on carries the maintenance obligation instead. That is a different party and a different route. |
Solar panel modules Your panel manufacturer | 12-yr product
25-yr performance |
6 yrs left of 12
19 yrs performance | Claimable Unaffected. Never was your installer’s promise to break. |
Microinverters Your inverter manufacturer | 25-yr product | | Claimable Manufacturer obligation, unaffected. Replacement units shipped free on a valid claim. |
Monitoring and alerts Your monitoring platform | Platform survives | No fixed term | Action needed The platform did not die with your installer. Your account exists, but the installer likely still holds owner rights on it. Sunnova ran the monitoring, so this is the coverage most likely to have quietly stopped working. Production drops, we alert you. |
You lost one of four. The three that survive are manufacturer promises, unaffected by the bankruptcy — and your maintenance obligation may have transferred rather than died.
4. Is your system actually producing?
Sunnova ran your monitoring, so this is the coverage most likely to have failed without anyone noticing. Here is what that costs.
Healthy System
JFMAMJJASOND
Actual output
Normal production, typically goes up with summer.
Problem System
JFMAMJJASOND
As expected
Below expected
Lost production
Production drops, we alert you.
5. What can go wrong, and what to do about it
1
Production and monitoring
Problem
- You cannot see your production data
- You do not know whether your system is producing at all
- You get an error saying you do not own any system
None of these are your fault.
Solution
- Take ownership of the monitoring account in your own name
- We request owner access on your behalf when the installer cannot
- We watch it from then on and tell you when something drops
2
Panels and microinverters
Problem
- You do not know what each panel is producing
- A panel is dark in the app and you cannot tell why
- You assume the manufacturer warranty died with the installer — it did not
Solution
- Connect your system so output is visible panel by panel
- Claim against the manufacturer, not the installer
- We tell you which entity to name and what they will ask for
3
Finding the right servicer
Problem
- You do not know which servicer holds your agreement
- The one you contacted said it is not your account
- You are not sure whether you own the system or lease it
Solution
- We identify which servicer took on your agreement
- We tell you what they are still obligated to do
- We separate the service request from the money claim, which go to different places
4
A claim against the estate
Problem
- Sunnova owed you money before the sale
- Nobody will write to tell you when the claim deadline is
- You are not sure a claim is worth filing
Solution
- A money claim goes to the court-appointed claims agent, not the servicer
- We tell you what a formal claim form, called a proof of claim, needs from you
- We tell you plainly if it is not worth your afternoon
6. Who to contact, and for what
Two verified channels, and the hard part is knowing which is yours
We confirmed two working channels on 8/17/2026. Being straight with you about what
they are: one serves transferred lease and power purchase agreements, the other is a published list of
companies that will repair your system for money.
There is also a phone number for the servicer circulating online. We could
not confirm it connects to anyone, so this kit does not print it. The servicer publishes no phone
number anywhere on its own site, which is usually a sign the number came from somewhere else.
The servicer that took on the transferred fleet, its intake form, and the exact option to
select so your request is routed rather than bounced.
How to establish which of the two servicers holds your agreement, from documents you already have.
The published list of independent service companies covering eighteen states.
Where a monetary claim goes, which is not the servicer.
In your kit
Which servicer holds your agreement, how to reach them, and where a money claim goes instead.
7. Your claim letter, ready to send
Jane Sample
100 Example Street
Springfield
8/18/2026
Your servicer
Customer Service
Re: Service request — system installed 3/4/2021, agreement originally with Sunnova Energy
To whom it may concern,
I am the owner or occupant of the property at 100 Example Street, Springfield, and I am
financially responsible for the system installed there on 3/4/2021 under an agreement originally entered
into with Sunnova Energy. Sunnova filed for Chapter 11 protection on 6/8/2025 and subsequently ceased
independent operations, and I understand servicing of that agreement transferred to you.
I am asking you first to confirm in writing that you hold my agreement, and to provide
an account reference, so that there is no ambiguity about which party is responsible.
The fault is as follows, with the date I first observed it and the production record attached.
Under the terms of the agreement you assumed, maintenance of the system is your obligation. I am asking
you to confirm the timescale in which it will be attended to.
Please confirm receipt in writing within thirty days with a case reference.
In your kit
The paragraphs that do the work — starting with the one that pins down which party actually holds your agreement, which is the question everything else depends on.
Yours truly,
Jane Sample
100 Example Street, Springfield
Enclosures: production record, copy of original agreement
8. What we checked, and when
- Sunnova Chapter 11 petition, 6/8/2025, Southern District of Texas
- Sunnova statement on its restructuring: ceased independent operations, servicing assumed for most in-service systems
- Court-approved asset sale, the lenders trading debt for the business, plus cash
- Servicer customer service inquiry form · confirmed responding 8/17/2026
- Servicer list of independent service companies, 18 states · confirmed 8/17/2026
Research rots, so we date it. This Sunnova research is
next scheduled for recheck on 11/18/2026. Servicing arrangements for this book have already changed hands once, so the contact routes are the part most likely to move.