Titan Solar Power shut down in 2024: a warranty recovery guide

In spring 2024, Titan Solar Power — one of the largest residential installers in Arizona and the broader Southwest — abruptly ceased operations. Unlike a Chapter 11 reorganization, this was a shutdown: no reorganization plan, no continuing operations, no phone line to call. If you had solar installed by Titan in Arizona, California, Texas, New Mexico, Colorado, or elsewhere, this guide walks through how to assess what warranty protection you still have and how to exercise it.

Titan Solar Power background and shutdown timeline

Founded in Mesa, Arizona in 2013, Titan Solar Power grew into one of the top-10 residential solar installers in the country by volume during the 2020-2023 boom. Titan operated both as a direct installer and as a dealer partner for third-party sales networks. At its peak, the company had thousands of employees and active installations in at least six Southwest states.

In April 2024, Titan laid off most of its workforce and stopped responding to customer service inquiries. Unlike SunPower's orderly Chapter 11 later that year, Titan's closure came without a successor company, bankruptcy trustee, or public communication plan. Many customers first learned their installer was gone when they tried to file a warranty claim and got a disconnected number or an empty inbox.

Two years later, there is no Titan Solar Power to call. But the equipment on your roof is still perfectly functional hardware, and most of the warranty protection worth having is held by manufacturers who are very much still in business.

What happened to the Titan workmanship warranty

Titan's standard customer contract included a 10 to 25-year workmanship warranty covering roof penetrations, wiring, and installation labor. In practice, that warranty is no longer enforceable against a company that does not exist. There is no bankruptcy estate to file against, and no successor entity that assumed those obligations.

What this means for you is that labor and rooftop issues — roof leaks, conduit cracks, loose racking, degraded rooftop sealing — are now your responsibility to resolve. The practical path is to contact a locally licensed solar electrician or roofer. In Arizona, California, Texas, and Nevada, there are active local installers who handle "orphan system" service calls; expect to pay market labor rates ($150-250/hour for solar electricians).

Equipment warranties: what's still intact

This is where Titan customers are in substantially better shape than most realize. Every major piece of hardware on your system — panels, inverter, battery if you have one — came with a manufacturer warranty issued directly to you, the homeowner. These warranties are governed by contracts between you and the manufacturer. Titan was only a middleman; their disappearance doesn't alter those contracts.

On a typical Titan installation from 2020-2024, you likely still have:

• Panels: 22-24 years of remaining product warranty, 22-24 years of performance warranty
• Inverter: 8-22 years remaining depending on brand and whether extended coverage was purchased
• Battery (if applicable): 6-12 years remaining

Equipment commonly installed by Titan

Titan installations in the 2020-2024 era typically featured a fairly consistent equipment mix. If you don't have your paperwork handy, there's a good chance your system includes:

The nice thing about this mix: every one of those manufacturers has an accessible, well-documented warranty process you can use without your original installer.

Filing a direct manufacturer claim

The workflow looks roughly the same no matter which component fails. You'll need: proof of purchase/installation date, serial number(s) of the failing equipment, photos of the issue, and (for performance claims) production data.

If Titan kept your install paperwork hostage (not uncommon in post-shutdown situations), there are workarounds. Your utility has a copy of your interconnection agreement showing installed equipment. Your monitoring platform has serial numbers. Your county permitting office usually has the signed permit with equipment listed.

Manufacturer warranty portals

• Qcells: qcells.com/us/support/warranty
• REC: recgroup.com/en/warranty
• Jinko Solar: jinkosolar.us/support
• Silfab: silfabsolar.com/warranty
• Canadian Solar: canadiansolar.com/warranty
• Enphase: Log into Enlighten and open a case, or email support
• SolarEdge: solaredge.com/us/support/warranty — requires device serial
• Tesla Powerwall: tesla.com/support/energy/powerwall
• LG Chem / RESU: lgessbattery.com/us — note LG exited the home battery market; warranty still honored but claim handling has slowed

Getting your monitoring back

If you were using a Titan-branded customer portal for monitoring, that's gone. The good news: monitoring data for almost every residential system actually lives on the manufacturer's cloud — Enphase or SolarEdge — and Titan just layered a skin on top. You can migrate directly to the underlying platform.

Enphase systems: Go to enphase.com, click "Homeowners," and follow the "take ownership of my site" process. You'll need your system ID (visible on the Envoy gateway in your garage) and proof of homeownership. Enphase support has a dedicated flow for Titan-orphaned customers.

SolarEdge systems: Similar — go to monitoring.solaredge.com and request a site transfer using your device serial. SolarEdge will typically transfer ownership to a homeowner account once they verify the address on file.

Arizona, California, and Nevada NEM implications

A disproportionate share of Titan's installations are in three states with complex net-metering histories. For Titan customers planning to stay in their home long-term, this section is less urgent. For anyone thinking about selling in the next several years, it's worth attention.

California (NEM 2.0 → NEM 3.0): If your system was interconnected before April 15, 2023, you're grandfathered into NEM 2.0 for 20 years from your permission-to-operate date. That's a materially better rate structure than the Net Billing Tariff that applies to new systems. Whether your NEM 2.0 status transfers to a new homeowner varies by utility and situation — PG&E, SCE, and SDG&E handle it differently.

Arizona (Grandfathered full retail NEM → Net Metering successor tariff): Customers of APS and TEP who interconnected before the respective cutoffs are locked into favorable legacy rates. Newer interconnections earn less for exports. Arizona's rules around transferability to a new owner have been unusually customer-friendly in most cases — but "most cases" is not "all cases."

Nevada: After NEM reversals in the mid-2010s and subsequent partial restoration, the practical impact on transferability depends on NV Energy's current tariff and when the original system was interconnected.

The common thread: if your grandfathered rate is worth meaningfully more than what a new system would earn today, protecting it matters. A paired battery is the most effective tool because it reduces the export volume that's subject to the tariff, making the rate structure much less central to your system's value.

Your recovery checklist

1. Pull your equipment list. From install paperwork, utility interconnection, county permits, or a physical inspection of labels.
2. Reclaim your monitoring. Move from Titan's portal to the underlying Enphase or SolarEdge platform.
3. Run a production audit. Compare your last 12 months of output against expected production for your system size and climate. Anything below 90% of expected is worth investigating.
4. Document everything. Build a folder with your contract, interconnection paperwork, serial numbers, and monitoring access. Keep it somewhere you'll find it in five years.
5. Inspect the roof. If you've had wind events or heavy rain, have a roofer or solar-aware inspector look at your penetrations and racking. Minor sealing issues are cheap to fix now, expensive later.
6. Plan for resale. If you might sell within five years and you're NEM-grandfathered, consult a local licensed installer about a battery retrofit.