Consumer-advocate field guide · Updated June 19, 2026
How to Reach a Bankrupt Solar Installer — and Actually Get Help
Your installer filed Chapter 7, vanished, or stopped answering. That does not leave you powerless. Below is the complete contact directory and escalation playbook we use as consumer advocates: the hidden phone lines, the company that bought your warranty, the bankruptcy claims agent, your financier's leverage, the licensing board that can pull a bond, and the exact words that get a human on the line.
1. The 60-second triage
Before you dial anyone, do these four things. They determine which contact path actually works for you and they protect your leverage.
- 1. Identify your equipment. Open your monitoring app or read the labels on the inverter and a panel. Write down the panel brand, inverter/microinverter brand, and battery brand. This unlocks tier 1.
- 2. Find your money trail. Who do you pay every month — GoodLeap, Mosaic, Sunlight, Dividend, SunStrong? That company is legally entangled with the installer and is often your strongest lever (see tier 3).
- 3. Keep paying (for now) but document everything. Stopping payments without legal advice can wreck your credit and your leverage. Instead, log every failure in writing — it becomes the basis of an FTC Holder Rule claim or a bond claim.
- 4. Gather the paper. Contract, loan/lease agreement, warranty certificate, permit packet, interconnection agreement. You will be asked for these by every party that can help.
2. The 5-tier escalation ladder
Work these in order. Each tier is a different party with a different reason to help you. Most people quit after tier 1 — the wins are in tiers 3-5.
Your panel, inverter, and battery warranties are backed by the maker, not the installer. They will diagnose remotely and ship replacement parts. They cannot do roof labor, but they will name installers who can. Jump to hotlines →
Many bankruptcies ended in a sale. SunStrong, Omnidian, EnergyAid, Zeo Energy, and Complete Solaria now service portfolios of "orphaned" systems. If a buyer took your account, they have your monitoring and a support line. See the acquisition map →
If your system was shut off, the lender often did it remotely — and only they can turn it back on. More importantly, under the FTC Holder Rule the loan holder inherits the installer's liability for broken promises. This is your single biggest point of leverage. Jump to financier contacts →
A Chapter 7/11 case has an official claims agent (Kroll, Stretto, Epiq, etc.) with a case website, phone line, and email. You can file a proof of claim to get in line for any recovery, and monitor whether your contract is assumed or rejected. Jump to claims agents →
The state contractor board can pay you from a recovery fund or pull the installer's surety bond. The AG, CFPB, and FTC pressure the financiers. A BBB complaint frequently shakes loose a response when nothing else does. Jump to licensing boards → · regulators →
3. Company-by-company directory
The biggest residential failures, with the contact path that actually works today, the chapter type, and who (if anyone) took over the systems. Phone numbers change — always confirm against the official site before sharing sensitive details.
SunPower
Chapter 11 · Aug 2024The legacy mySunPower app, web portal, and 1-800-SUNPOWER line were shut off Sept 20, 2024. Assets (including Blue Raven and the "SunPower" brand) were bought by Complete Solaria / Complete Solar, now operating as "SunPower."
- Monitoring & microinverters: Enphase legacy-SunPower support — enphase.com/homeowners/support/sunpower; monitoring upgrade kit (510) 945-6752.
- Lease / PPA / loan: SunStrong Management (833) 514-1858.
- New "SunPower" (Complete Solaria): us.sunpower.com → warranty & service.
Sunnova Energy
Chapter 11 · June 2025A ~500,000-customer lease/PPA giant. Core operations transitioned to SunStrong Management; the servicing platform was sold to Omnidian; the corporate shell was acquired by Solaris Energy Infrastructure (Sept 2025).
- Customer service (legacy systems): SunStrong Management (866) 786-6682 · alt (877) 757-7697 · info@sunstrongmanagement.com.
- Puerto Rico: (787) 558-1923.
- Bankruptcy claims agent: Kroll (888) 975-5436 · restructuring.ra.kroll.com/Sunnova.
Titan Solar Power
Chapter 7 · June 2024Ceased operations June 13, 2024; ~150,000 homeowners affected. No company assumed the workmanship warranty, but EnergyAid acquired Titan Solar Power’s intellectual property and now services orphaned Titan systems. Pair that with the equipment makers and your financier.
- Third-party service: EnergyAid (877) 787-0607 · "Titan Solar Techs" networks of ex-crews.
- Equipment: go straight to your inverter brand (Enphase / SolarEdge / Tesla) — see tier 1.
- Orphan warranty coverage: Solar Insure SolarDetect (if not already failing).
Pink Energy (formerly Power Home Solar)
Chapter 7 · Oct 2022Liquidated amid FTC and multi-state AG action. Nobody at Pink answers. But most Pink systems used Generac PWRcell hardware, and Generac stepped in to service it.
- Generac PWRcell / SnapRS service: (888) 436-3722 · find a service provider.
- Loans: GoodLeap / Sunlight / Dividend — assert the FTC Holder Rule (active litigation already exists).
ADT Solar (formerly SunPro Solar)
Exited solar · Jan 2024 (not bankrupt)ADT closed its solar division but technically still honors the 25-year workmanship warranty and Power Production Guarantee (PPG). Hard-won field intel from current BBB responses: there is no solar phone line anymore — the ADT security line cannot help with solar. Everything routes through the online "Further Questions" service-request form.
- Only working channel: ADT Solar website FAQ → "Further Questions" service request form (a.k.a. the Solar Cast Support Form).
- Equipment claims: ADT no longer files manufacturer claims for you — contact Enphase directly.
- To invoke the PPG: request a "bill review" (submit 6 months of utility bills) or "PPG review" (12 months) through the form. This is the lever that triggers reimbursement.
- If your system was switched off: the lender (e.g., GoodLeap) can disable production remotely — only they can re-enable it.
Lumio (a.k.a. Zenith, DECA Solar)
Chapter 11 → 7 · Sep 2024Filed Chapter 11, converted to Chapter 7. Assets sold to Zeo Energy. The customer list was acquired by Suntuity — but Suntuity bought the list, not the warranty liability, so it is not obligated to honor Lumio workmanship. Equipment warranties are intact.
- Possible servicer: Zeo Energy (acquired operating assets) / Suntuity (holds the customer list).
- Reliable path: equipment makers (tier 1) + your financier (tier 3).
Freedom Forever
Chapter 11 · April 2026One of the largest remaining installers; filed Chapter 11 in Delaware in April 2026 owing $500M–$1B. Chapter 11 means it may still be operating while it reorganizes — so its normal support channels may still work, but treat them as unreliable and document everything.
- Try first: existing Freedom Forever customer portal / support line (still live during reorg).
- Back it up: register your equipment directly with the manufacturers now, before any conversion to Chapter 7.
- Watch the docket for whether your contract is assumed or rejected (see PACER).
Sunworks & Solcius
Chapter 7 · Feb 2024Both filed Chapter 7 within a day of each other. EnergyAid acquired the customer data and monitoring sites and maintains existing systems. EnergyAid (Santa Ana, CA; being acquired by Otovo in 2026) is now the leading servicer for orphaned Titan, Sunworks, Solcius, Suntuity, and Arcadia systems — the closest thing to a universal orphan-system help desk.
- Service: EnergyAid (877) 787-0607 · energyaid.net.
Other recent failures & where they went
- iSun (Ch. 11, June 2024) → assets sold to Clean Royalties.
- Suntuity Renewables → distressed; ironically acquired the Lumio customer list. EnergyAid services orphaned Suntuity systems — confirm your account status before relying on either.
- Posigen → ceased most operations Aug 2025; lease/PPA accounts typically continue under the financing entity.
- PureLight Power → shut down Dec 2025; equipment-maker + financier path.
- Momentum Solar → sharply reduced operations 2024–2025; still reachable in some markets — confirm account status directly.
- Vision Solar (Ch. 7, Dec 2023, NJ case 1:23-bk-21939) → no successor; equipment + financier path.
- Encor / Lumio / Elan / Saveco / Utah Solar Group (UT) → no successor; equipment + financier + Utah DOPL (see boards).
- Solar Titan USA (TN) → shut down amid TN AG action; pursue AG restitution + financier.
4. Who bought, merged, or absorbed whom
When a buyer acquires the operating assets or customer accounts, you usually have a live servicer to call. When a buyer only takes the brand or the customer list (not the liabilities), they have no duty to honor the old workmanship warranty. Know which kind you're dealing with.
| Defunct installer | Acquirer / successor | What transferred | Still active? |
|---|---|---|---|
| SunPower | Complete Solaria / Complete Solar (now d/b/a "SunPower") | Brand, Blue Raven, New Homes & dealer divisions | Yes — operating |
| SunPower (leases/PPAs) | SunStrong Management | Lease & PPA servicing | Yes |
| Sunnova | SunStrong Mgmt + Omnidian (servicing) + Solaris Energy (shell) | Servicing platform & asset management | Yes |
| Sunworks | EnergyAid | Customer data + monitoring sites | Yes — services systems |
| Solcius | EnergyAid | Customer data + monitoring sites | Yes |
| Lumio | Zeo Energy (assets) · Suntuity (customer list) | Assets to Zeo; list only to Suntuity | Partial — no warranty duty |
| iSun | Clean Royalties | Going-concern assets | Partial |
| Blue Raven Solar | Was a SunPower division → Complete Solar | Division assets | Folded into "SunPower" |
| SunPro Solar | Became ADT Solar → ADT exited solar | Whole company (then wound down) | Honors warranty via web form only |
| Titan Solar Power | EnergyAid (acquired IP & services orphans) | IP + orphan-system servicing (not warranty liability) | Servicer yes; no warranty assumption |
| Pink Energy / Power Home | None; Generac services the PWRcell hardware | Nothing; equipment maker stepped in | No — Generac for hardware |
| Vision Solar | None (Chapter 7) | Nothing | No |
"Customer list only" acquisitions (Lumio → Suntuity) do not create a legal duty to service or honor old warranties. Treat any outreach from a list-buyer as a sales channel, not a warranty desk, until they confirm coverage in writing.
4b. Orphan-system servicers (call these when nobody assumed your warranty)
A whole industry now exists just to service "orphaned" solar systems left behind by dead installers. They monitor, diagnose, repair, and (some) offer extended warranties — for a fee, but they answer the phone.
Services orphaned Titan, Sunworks, Solcius, Suntuity & Arcadia systems. Santa Ana, CA. (Being acquired by Otovo, 2026.)
Owns & services large lease/PPA portfolios; third-party service via Spruce Pro. Houston, TX.
Performance monitoring & protection plans; bought Sunnova's servicing platform.
10-yr orphan monitoring + warranty (CA/NM/TX/AZ/UT). Enroll before a failure.
5. Equipment manufacturer warranty hotlines (Tier 1)
These warranties are independent of any installer. Call them first for anything electrical — dead inverter, offline monitoring, battery fault. They diagnose remotely, ship parts, and name local installers who can do the labor.
Note: SolarEdge and Maxeon have had their own financial troubles (layoffs / restructuring). They are not bankrupt, but register your equipment and keep records in case warranty administration changes hands.
6. Financing & lease company contacts (Tier 3 — your leverage)
Two reasons to call your financier: (1) if your system was remotely shut off, only the lender can switch it back on; and (2) under the FTC Holder Rule, the loan holder is legally answerable for the installer's broken promises. Open every call by referencing your account number and the specific failure in writing.
7. Bankruptcy claims agents & PACER (Tier 4)
Every sizable Chapter 7/11 case hires an official claims agent that runs a public case website with a phone line, email, document library, and a way to file a proof of claim (your request to be paid back). Filing puts you in line for any recovery and adds your voice if your contract is assumed or rejected.
8. State contractor licensing boards & recovery funds (Tier 5)
This is the hammer most homeowners never pick up. The board holds the installer's license file (legal name, registered agent, address, surety bond), takes complaints, and in several states pays victims directly from a recovery fund or lets you claim against the bond — even after the company is gone.
Why the license file is gold: it lists the installer's registered agent and corporate officers — the legal humans you (or your attorney) can still serve. Pair it with a Secretary of State business search to confirm the entity's status and agent for service of process.
9. Regulators: Attorney General, CFPB, FTC, BBB
Filing is free and takes about an hour total. Volume matters — regulators open investigations when complaints cluster, and a pending complaint is leverage in any settlement.
Know your consumer-financial regulators — history & why each one helps
These bodies exist because of past consumer-finance disasters. Understanding what each was built to do tells you which one to aim at and how to frame your complaint for maximum effect.
Created by the Dodd-Frank Act after the 2008 financial crisis to police unfair, deceptive, and abusive lending. It supervises non-bank lenders — exactly the GoodLeap/Mosaic/Sunlight/Dividend tier that finances solar. Its August 2024 solar-financing spotlight flagged hidden markups and confusing terms. Why it helps: CFPB complaints get routed to the lender with a response deadline, the data feeds enforcement, and citing the spotlight signals sophistication.
The FTC polices deceptive trade practices and authored the Holder Rule (16 CFR 433), which makes a consumer-credit holder liable for the seller's misconduct — the legal backbone of "make my lender answer for the dead installer." The FTC took action against Pink Energy's principals. Why it helps: it is the authority behind your strongest financing argument.
Every state has an Unfair & Deceptive Acts and Practices law enforced by its AG. AGs shut down Solar Titan USA (TN) and brought the multistate suit against the big four solar lenders. Why it helps: AGs can win restitution for a whole class of victims and often have a dedicated consumer-mediation unit that contacts the business on your behalf.
Several states license lenders directly — e.g., California's DFPI (Dept. of Financial Protection & Innovation), which has its own solar-lending enforcement history. Why it helps: a state regulator can pressure a lender's license, a lever the lender takes seriously.
The National Consumer Law Center and the Center for Responsible Lending publish the playbooks regulators use (the 2024 "Shady Side of Solar Financing" report). Solar United Neighbors is a nonprofit that has publicly offered guidance to abandoned homeowners. Why it helps: free, credible, and they amplify systemic complaints.
10. Media & investigative angles (sometimes the fastest fix)
A pending news story moves companies that ignore letters. Local-TV consumer units have a track record of getting solar companies and lenders to act once a reporter calls — and reporters often surface working phone numbers and executive contacts the public can't find.
How to pitch: email the consumer unit a 3-sentence summary — what you bought, what failed, who's ignoring you — plus photos and your contract. Reporters want a sympathetic homeowner and a paper trail; you have both.
12. Leave no rock unturned: OSINT & multi-engine search
When a company dies, its website goes dark — but the data doesn't vanish, it scatters. Different search engines and archives index different things. Here's how an investigator finds a number nobody else can.
- • Titan Solar Power contact page (archived Oct 2025): view snapshot
- • Vision Solar homepage (archived Feb 2025): view snapshot
"Company Name" (phone OR email OR contact) · site:linkedin.com "Company Name" warranty · "Company Name" filetype:pdf (warranty docs, court filings) · intext:"@companyname.com" to surface employee email patterns.13. Mine state AG consumer-protection records nationwide
When an AG sues or settles with a solar installer, the public filings frequently contain the company's last-known address, registered agent, officer names, and a case contact — plus, in a settlement, a restitution or claims process you can join.
- Search each relevant AG site (your state + the company's home state) for the installer name in their press releases, consumer alerts, and enforcement actions. Example: TN AG vs. Solar Titan USA produced a public judgment and a restitution framework.
- Look for an "Assurance of Discontinuance" or Consent Judgment — these documents name a settlement administrator and a claims deadline. That administrator is a live contact who may owe you money.
- Call the AG's Consumer Protection mediation line. Most states have one; they will formally forward your complaint to the business (or its successor/bond) and document the non-response, which strengthens a later bond or fund claim.
- Find your AG: naag.org/find-my-ag. File in every state where you and the installer operated — multistate complaints get prioritized.
14. Tips, tricks & hacks that actually get a response
15. Pull out all the stops — the advanced recovery toolkit
When the basics stall, escalate. These are the moves that recover money and force service.
16. Copy-paste scripts
"Hi, my solar installer went out of business. I own a [brand] [inverter/panel/battery] installed in [year]. I need to (1) confirm my equipment warranty is active under my address/serial, (2) open a service case for [symptom], and (3) get a list of certified installers near [ZIP] who can do the labor. Can you start a case and give me the case number?"
"My installer, [Company], is bankrupt/defunct and the system you financed is [not producing / defective / unfinished]. Under the FTC Holder Rule (16 CFR 433), as holder of this credit contract you are subject to the claims I could assert against the seller. I'm requesting [re-enablement / repair coordination / a billing adjustment] and a written response within 14 days. Account #[___]. I'm documenting this for the CFPB and my state AG."
"Re: Demand for warranty performance / refund. On [date] I contracted with [Company] for a solar installation at [address]. The following obligations are unmet: [list]. I demand [cure/refund] within 14 days. Absent a response I will pursue a claim against your surety bond and license (Board #[___]), file with the [State] Attorney General, and seek all available remedies. Sent certified mail #[___]."
"I'm a [City] homeowner. I paid [Company] $[amount] for solar; they went bankrupt and now [no one will fix / I'm still paying for a dead system]. I have my contract, photos, and a paper trail of being ignored. Is this something your consumer team would cover?"
17. Full defunct / bankrupt residential solar installer list
Compiled from federal bankruptcy filings, the SolarInsure industry tracker, and SolarDisclosure's own installer database. For any company here, the universal playbook above applies: equipment makers (tier 1) → successor/servicer (tier 2) → financier (tier 3) → claims agent (tier 4) → licensing board & regulators (tier 5).
National / multi-state
| Company | Type | When |
|---|---|---|
| Freedom Forever | Chapter 11 | Apr 2026 |
| Sunnova Energy | Chapter 11 | Jun 2025 |
| SunPower | Chapter 11 | Aug 2024 |
| Titan Solar Power | Chapter 7 | Jun 2024 |
| Lumio (Zenith / DECA) | Chapter 11 → 7 | Sep 2024 |
| ADT Solar (SunPro) | Exited solar | Jan 2024 |
| SunPro Solar | Chapter 11 → ADT | 2022 |
| Pink Energy (Power Home Solar) | Chapter 7 / FTC | Oct 2022 |
| Vision Solar | Chapter 7 | Dec 2023 |
| Sunworks | Chapter 7 | Feb 2024 |
| Solcius | Chapter 7 | Feb 2024 |
| iSun | Chapter 11 | Jun 2024 |
| Suntuity Renewables | Distressed | 2024–25 |
| Posigen | Ceased most ops | Aug 2025 |
| PureLight Power | Shut down | Dec 2025 |
| Momentum Solar | Reduced ops | 2024–25 |
| Semper Solaris | Ceased ops | 2024 |
| Blue Raven Solar | Folded into SunPower | 2022 |
| Kayo Energy | Closed | 2023–24 |
| Shine Solar | Closed | 2023–24 |
Regional & local closures (equipment + financier + state-board playbook applies)
Equipment manufacturers that are stressed but not bankrupt (warranties currently still honored): Maxeon Solar (panels, ex-SunPower), SolarEdge (inverters). Register your equipment now in case administration changes.
Frequently asked questions
Does my warranty disappear when my installer goes bankrupt?
Only the installer's workmanship/labor warranty is at risk. Your panel, inverter, and battery manufacturer warranties are backed by the makers and survive — call them directly (tier 1).
Do I still have to pay my solar loan?
Generally yes — stopping without legal advice can damage your credit and leverage. But under the FTC Holder Rule you may have claims/defenses against the loan holder for the installer's failures. Document everything and dispute in writing.
My system suddenly stopped producing — is it broken?
Often not. Lenders can remotely disable production. Contact your financier first; only they can re-enable it. If it's a true fault, the inverter maker diagnoses it.
How do I find who bought my bankrupt installer?
See the acquisition map above. If it's not listed, search "[Company] asset sale / 363 sale" and check the bankruptcy claims agent's case site.
What if my installer left a lien on my panels?
A UCC-1 financing statement can cloud a home sale. A SolarDisclosure report locates it and identifies the current lienholder for payoff or termination.
Not sure who to call for your exact system?
Run a free lookup. We map every component to its current warranty holder, flag any UCC lien or unfinished permit, and hand you the right phone numbers — no matter which installer you had.
Start my free lookup →Informational content for homeowners; not legal, financial, or tax advice. Phone numbers, websites, and company statuses change frequently — verify against official sources before sharing sensitive information. SolarDisclosure is independent and not affiliated with any installer, manufacturer, lender, or successor named here. Company names and marks belong to their owners.
11. Social media & LinkedIn — finding a human at a dead company
When the 800-number is dead, the people often aren't. Former Customer Care, Warranty, and Field-Service managers are usually findable, and public escalation on social gets fast responses from successor servicers.