GoodLeap financed a large share of home solar systems, including many sold by installers that have since closed. If your installer is gone and the GoodLeap payment is still due, this guide explains why the loan usually continues, what still protects your system, and how to work with GoodLeap.
In most cases, yes. Your GoodLeap loan is a separate contract from your installer, so the installer closing does not by itself cancel what you owe. What you lose is the installer's workmanship warranty, not the manufacturers' equipment warranties. GoodLeap account support is at 1-800-345-9372.
Get help with my solar loan →Why the loan usually continues
When you financed your system, you signed two agreements: one with the installer to build the system, and one with GoodLeap to pay for it. GoodLeap paid the installer, and your loan agreement is with GoodLeap. When the installer closes, the loan agreement does not go away with it. Missing payments can be reported to credit bureaus, and many solar loans are backed by a UCC-1 filing against the equipment that shows up when you sell or refinance.
What still protects your system
Your panels, inverter and battery carry warranties from the companies that made them, often 25 years on panels. Those warranties do not depend on your installer. What usually disappears is the installer's own workmanship warranty, which covered labor, wiring, mounting and roof penetrations. For a roof leak or an electrical issue, hire a licensed local contractor now, and keep every receipt and photo.
How to contact GoodLeap
These are the channels on GoodLeap's contact page for loan, lease and power purchase customers, checked on November 3, 2026 (hours are Pacific Time).
| Account support (payments, balances, payoffs) | 1-800-345-9372. Monday to Friday 6 AM to 8 PM; Saturday and Sunday 6 AM to 3 PM |
| customerservice@goodleapsupport.com | |
| Application support (approvals, signing, project funding) | 1-844-562-6725 |
| Contact page | goodleap.com/contact-us |
What to document before you call
- Your loan agreement and the installer's contract, including any production estimate or savings promise.
- Monitoring screenshots showing what the system actually produces, with dates.
- Every attempt to reach the installer: dates, numbers, emails, and what happened.
- Photos of anything unfinished or damaged.
- A log of every GoodLeap call: date, representative, and what they said, followed up in writing by email.
If you cannot resolve a problem with GoodLeap directly, the Consumer Financial Protection Bureau accepts complaints about consumer loans at consumerfinance.gov/complaint.
Tell us what is happening. We identify your equipment and warranties, check for a lien, and lay out the options for your situation.
Get help with my solar loan →Selling a home with a GoodLeap loan
Request a written payoff statement from GoodLeap account support early in the sale. If a UCC-1 filing is tied to the loan, the title company will want it released at payoff. Keep the payoff letter and the release confirmation for your closing file.
Common questions
Usually yes. The loan is a separate contract with GoodLeap, and the installer closing does not by itself cancel it. Stopping payments can hurt your credit. Get advice on your specific contract before you change anything.
Account support for loan, lease and power purchase customers is 1-800-345-9372, as listed on goodleap.com on November 3, 2026.
Equipment failures go to the manufacturer under its warranty. Labor and installation problems usually need a licensed local solar contractor, since the installer's workmanship warranty typically ends when the installer closes.
Yes. GoodLeap lists payoffs under Account Support at 1-800-345-9372.
The Consumer Financial Protection Bureau accepts complaints about consumer loans at consumerfinance.gov/complaint. Many states' attorney general offices also take consumer complaints.
Know exactly what you are paying for
We identify your equipment and warranties and check for a UCC-1 lien, so you can talk to GoodLeap with the facts.
Get help with my solar loan → Free warranty lookupGeneral information, not legal or financial advice. Company details change; confirm current contact details on the company's own site before you rely on them. Facts on this page were checked on November 3, 2026.