ADT Solar wound down in 2024: what to do if you're an existing customer

In January 2024, ADT — the home-security company — announced it was exiting the residential solar business. Its solar division, originally acquired as Sunpro Solar in 2021 and rebranded to ADT Solar, wound down across 20+ states through the first half of 2024. If you had solar installed under the ADT Solar or Sunpro Solar brand, this guide explains what that means for your warranty, your monitoring, and your next steps.

ADT Solar and Sunpro Solar: a brief corporate history

Sunpro Solar was a large regional installer headquartered in Louisiana, with strong operations across the Sun Belt. In late 2021, ADT — a household name in home security — acquired Sunpro for approximately $825 million, with the idea of cross-selling solar to its security customer base. Over the next two years, Sunpro was rebranded as ADT Solar and expanded into additional states.

The expected synergies didn't materialize. Residential solar margins compressed, interest rates climbed, and tax-credit changes added complexity. In early 2024, ADT announced it was exiting solar to focus on its core security business. Installations wound down over the following months, and the ADT Solar brand effectively ceased taking new customers by mid-2024.

What a business exit means for existing customers

A corporate exit is importantly different from a bankruptcy. ADT — the parent company — still exists and is profitable. That matters because, in principle, a solvent parent can continue to honor warranty obligations from a discontinued division, even if it chooses not to actively market or support new installations. Whether and how well that happens in practice depends on the specifics of the wind-down plan and how many original warranty administrators remained on staff.

In the case of ADT Solar, the company has indicated it will continue to honor existing customer warranties through designated service partners. Response times and quality of service can vary. If you have an active ADT Solar warranty claim that has been unresolved for more than 60 days, that's your signal to pursue manufacturer warranties directly and hire local licensed labor.

Your ADT workmanship warranty: what you should expect

ADT Solar's standard residential contract included a 25-year workmanship and production guarantee. On paper, that warranty is still in force. In practice, homeowners have reported mixed results — some claims have been handled through ADT's designated service partners, while others have been slow or difficult to escalate. This kind of variability is typical of any large corporate warranty that has been handed off to third-party administrators.

Practical advice: make your first claim attempt through ADT's official customer channel. If that hasn't produced a concrete resolution within 30-60 days, don't wait. Hire a local licensed solar contractor for anything urgent (roof penetrations, electrical safety, monitoring failures) and document everything in case you need to escalate or pursue alternative recourse later.

Your manufacturer equipment warranties are unaffected

This is the reassuring constant across every installer-related article on this site. Your equipment warranties — the 25-year panel coverage, the 10-25-year inverter coverage, the 10-15-year battery coverage — come from the manufacturers, not from ADT. They are governed by contracts between you and companies like Qcells, Enphase, SolarEdge, Tesla, and LG that have nothing to do with ADT's business decisions.

If you never learned how to file a manufacturer claim because "my installer was supposed to handle it," now is a good time to document the process while everything is calm.

Equipment typically installed by ADT Solar / Sunpro

ADT Solar (and legacy Sunpro Solar) installations most commonly featured:

If you installed before the ADT rebrand, your paperwork probably says Sunpro Solar — same company, same equipment, same warranty rights.

What happened to the ADT Solar app and monitoring

Most ADT Solar installations used Enphase microinverters with an Enphase Envoy gateway, layered with an ADT-branded customer app. When the solar business wound down, that branded layer became less reliable. The underlying Enphase Enlighten data is still available — you just need to access it directly at enphase.com.

If you don't have an Enphase Enlighten homeowner account yet, start one using the email on file at your installation and your system ID (printed on the Envoy gateway — it's the small rectangular device usually in a garage or utility closet). Enphase's homeowner support team can help with access transfer and has handled a large volume of ADT-orphaned migrations in 2024-2025.

The ADT home-security side: what's still active

A source of confusion for some customers: ADT's exit was from residential solar only. ADT the security company continues to operate normally. Your home security system, monitoring contract, and security-app account are unaffected. Calls to the main ADT customer line about solar issues may be redirected to a solar-specific legacy support channel.

Your action plan

1. Establish an Enphase or SolarEdge homeowner account. Direct access to your monitoring data is the foundation for every future warranty claim or production audit.
2. Pull your install paperwork. Contract, interconnection approval, inverter serial. Put it in a labeled folder, digital or physical.
3. Run a production audit. Verify your system is producing within 10-15% of expected annual output. If not, file a performance warranty claim with your panel manufacturer.
4. For unresolved ADT service issues: Escalate in writing, then hire local licensed labor for anything urgent. Keep receipts.
5. If you're considering selling: Review your state's net-metering transfer rules. A system without a battery in a grandfathered NEM state may be worth significantly more on paper than on resale unless the rate structure transfers cleanly.